We are in the new era of communication technologies with advanced telephone, broadband internet and mobiles. Postal sector throughout the world has also changed over the past decades and we can see the shift from letter mails to e-commerce and Logistics business. Along with the communication technologies, Posts have also become utmost requirements in this digital world and same is the case of Nepal despite the digital divide we can see around.
Over the decades, digital world has boosted the world economy generating e-commerce, employment in advance e-world, resource mobilization and different forms of innovation. Since then, the volume of letter mails hasalso decreased. It is generally assumed that Posts are only for letters and mail communications in Nepal. This makes us believe that Postal sector is declining and has been replacing by digital world and private courier or cargo operators. Some criticize that private competitors have come on the floor to usurp posts and therefore, governmental postal sector is of no use. But it has not been realized that Posts are still the integral part of day to day lives of common people throughout the country and Posts are the only one which serve every corners of lives, people and geography. Lots of common people without easy access to the modern techs are still being served by posts. Private companies are basically serving the urban population whereas Nepal Post and its postal services in Nepal reach to every household, to each nook and corner nationwide in the country. Nepal Post, which is the second largest governmental network to touch every lives in Nepal as it has its presence to almost all of the villages and cities in Nepal. Similar is the case of the world postal administrations. In this sense, we can say that postal sector is grooming faster, better and more reliably against private courier companies in modern techno-advanced countries like USA, UK, France, Japan, Korea, Malaysia, India, China, Australia, New Zealand and many more. This proves that Postal business is not declining; rather its relevance and credibility are increasing despite the advancement in ICT. The only thing we need to do is to change the mode of our services, bettering our quality and standardizing our reliability and promoting our trust amongst our customers and clients with End-to-End measurements of our lapses and weaknesses to turn them into our strength to serve better. We all know that we cannot improve ourselves until we know what our present performances are.
In the last decade, Nepal Post, like other Postal Operators from around the world, also has been experiencing the increased quantity and revenue in EMS and registered articles, compared to ordinary letters. Nepal Post has also been doing better in its Philately and Postal Saving Baking Service throughout the country.
Nepal Post has been frequently bringing up project by itself and under the collaboration with the regional and world organizations like APPU and the UPU at different times. Nepal Post has also concluded Multi-Year Integrated (MIP) and Emergency Assistance Project with the UPU and has been planning other Logistic Projects in the near future. Nepal Post, being awarded B Level Certificate in the UPU’s Quality of Service Project also shows that it is continuously improving meeting the customer requirements, though much more has to be done yet to achieve quality and trust like milestones.
General Post Office (GPO) Nepal serves as the Office of Exchange (OE) in Nepal. It has also a function of exchanging mails as Air Mail Unit (AMU) between Nepal Post and international flight operators. It covers three districts in the capital valley with which its jurisdiction stretches far and wide. Recently, with the assistance of the Postal Services Department of Nepal, it has been operating Mobile Postal Service with three vehicles within the capital, which is also gaining a wide response from our clients and stake-holders. It has also started transporting its Mail through Closed Containers to District Post Office, Chitwan (DPOC), the main Hub for exchange of mails domestically. DPOC, then transports its freights to the eastern and western areas with similar closed mail containers. It’s been secured, safe and reliable to send or receive postal items nationwide these days.
Though we have initiated some new products and services, it is also true that much has to be done to win the customers and serve better, faster and resonantly. Nepal Post also needs to conduct e-commerce and begin other official businesses like paying bills, remittance service worldwide and urban express parcel collection and delivery including day to day need of people on food, clothes, gifts and logistics. Nepal Post also should improve its Postal saving banking service, enhance reliable track and trace facilities and advance delivery and distribution chain in LC/AO, Parcels and EMS services.
For its part, Nepal Post will also continue to help people better interconnect their daily livelihood with networks, remittance, communications and logistics exchanges. It will also continue to provide know-how and technical expertise, encourage the development and innovation of FM radios, cable and digital Nepal with its renewing and monitoring postal mechanics to meet customer needs and sustainably develop the postal sector in Nepal.
For the same, the government is also devoted in restructuring of postal sector and has been working on it with other related line ministries to fulfill the potentials of postal business in digital Nepal, serving the common people and promoting the government functions and national economy under the guidelines of the Universal Postal Union.
I wish all the very best for the future prospective of Postal Services in Nepal.
(Bed Prasad Bhandari)
Chief Post Master